Support Team

  1. Our team of doctors at Dr Batra's™ is always ready to assist the patients with their treatment queries - whether personally at the clinics, on telephone, via email or chat
  2. Our team at the HRC also works tirelessly to ensure efficient communication and provides support 12 hours a day To receive feedback from patients thereby helping us in improving our servicesto our patients for
    • Fixing appointments
    • Rescheduling appointments
    • Receiving medicines requests by courier
    • Attending to patient queries
    • Receiving patient complaints and feedback and directing them to respective doctors
    • Providing vital information requested by patients from time to time
  3. In addition, at every clinic of Dr Batra's™, our Patient Relationship Officers (PRO) ensure smooth functioning of clinics so that our patients receive the best services. Some of their functions include
    • To guide the patients as to the treatment process
    • To attend to patient queries
    • To receive complaints related to services and take appropriate steps
    • To receive feedback from patients thereby helping us in improving our services

Our PROs undergo extensive training in patient interaction since patient-care and co-ordination between the doctor and patient is of paramount importance to us. Our prime focus is to ensure that the quality of assistance is maintained and hence we have only a specific number of patients assigned to each PRO.

Additional Support

  • Telephonic support at the clinics - during the clinic working hours, patients can call up for any kind of assistance in the treatment process
  • Email support - Email us your queries and we shall respond to them in the shortest possible span of time
  • Chat support - Our doctors are available 12 hours a day - 7 days a week to ensure that your query is spontaneously resolved should you need immediate assistance

You may also reach at: 800 228727

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