Dr. Batra's Cyber Clinic/ Dr. Batras' Positive Health Clinic Private Limited ("Dr.
Batra's") is committed to implementing measures designed to protect the privacy
of those using our services and accessing this website www.drbatras.com ("the
Website"). It is clarified that the term "Dr. Batra's" shall include
its affiliate and associate companies, directors, officers, employees or cyber doctors.
Although Dr. Batra's respects the privacy of all those who visit our Website, and
use our online services through computers, mobiles or otherwise, we do collect certain
relevant information from and about our users. Except as set forth within this Privacy
Policy, our Terms of Service, our Disclaimer and other published guidelines, we
do not release personally identifiable information (as described below) about users
of this Website without their permission.
Ownership of the Website:
This Website is owned and managed by Dr. Batra's. All references to Dr. Batra's
shall be deemed to mean a reference to www.drbatras.ae. All information and content
provided on this Website shall be the sole property of Dr. Batra's and all rights
for distribution are reserved with Dr. Batra's.
Effect of this and related documents:
govern your interaction and use of this Website.
Periodic policy changes:
it may deem fit (e.g., to track technology and/or legal changes), and hence this
review this page to ensure continuing familiarity and awareness with the most current
If you would like to have your personally-identifiable information removed from
Dr. Batra's databases, please call at +971 4-4343981 , or send an e-mail to firstname.lastname@example.org
,We will use reasonable efforts to comply with your request. However, there will
be residual information that will remain within Dr. Batra's databases, access logs,
and other historical internal records, which may contain such personally-identifiable
Your requesting available information about you:
If you want to find out what information Dr. Batra's has in its database about you,
please write to Dr. Batra's at the address mentioned in the contact details provided
herein, call +971 4-4343981, or e-mail to email@example.com. Please include your
name, e-mail address, and other information in the same format that you originally
supplied to Dr. Batra's so we can be more certain of matching your request to the
Information we may gather:
Dr. Batra's offers online resources designed to provide health, medical, and product-related
information and services such as chat with doctor, online discussion forums, communities,
counselling services, phone consultations and e-mail communication etc. For the
said purpose certain personally identifiable and non-personally identifiable information
has to be gathered, relied upon and used, as described below.
- General: When users come to our Website, we collect and aggregate
information indicating their home server, but not their e-mail addresses. Such information
helps us identify the most popular content and portions of our Website and determine
the effectiveness of our various promotional activities. We aggregate such information
for internal review and thereafter it is superseded by more recent information
- "Cookies": We also use "cookies" – that is,
small text files placed on your computer's hard drive/ mobile – to help you in getting
faster access to this Website's contents, and to help us determine the type of content
you find of interest, the sites to which you link, the length of time you spend
at any particular area of this Website and in particular Dr. Batra's services you
choose to use. Cookies are only read by the server that placed them, and are unable
to execute any code or virus. Cookies allow Dr. Batra's to serve you better and
to personalize your web-browsing experience. Nevertheless, you can control how and
whether cookies will be accepted by your web browser. For more information on how
to do this, please refer to the documentation accompanying your browser or third
party web sites.
Personally identifiable information:
- General: In certain areas of this Website, we require that you
provide us with personally-identifiable information, in order to be able to use
that portion or those portions of this Website. For instance, the names and contact
information of persons who visit our Website are added to our database (presently
maintained in Mumbai, India) so that, for example, they may be contacted in the
future regarding Dr. Batra's products, services or future opportunities. Such contact
may occur by e-mail, telephone or mail, as Dr. Batra's deems appropriate.
- Specific: Dr. Batra's may also collect health information about
you that you provide by while enquiries/ raising queries or during the treatment/
responding to our questions and surveys (including but not limited to information
pertaining to the ailment described by you, your medical history, pictures, records
- Billing Information: As some of services provided by Dr. Batra's
are paid services, Dr. Batra's may require additional information pertaining to
your contact details, billing address, credit card information etc.
All such information collected is for the purpose of providing consultancy and counselling
services to you. We may also collect information from you if you subscribe to any
of our regular newsletters.
Providing us with the aforesaid information is optional. However, in some cases
it may not be possible for us to provide the service in question without receiving
certain information from you.
How we use the information we gather:
Dr. Batra's will use the information received to provide services in the best interest
of the users. You agree and understand that the apart from Dr. Batra's and its representatives,
certain third parties, such as operations and maintenance contractors repairing
and maintaining our technical systems may have access to your personal data. Dr.
Batra's has not entered into non-disclosure agreements with such third parties.
You consent to such persons having access to your information.
How We Use Non-Personally Identifiable Information: We aggregate data on users'
home servers for internal review purposes, in order to build higher quality, more
useful online services and better products, e.g., by performing statistical analysis
of the collective characteristics and behaviour of our users. Following such internal
review, such aggregated information is then superseded by more recent information.
How We Use Personally-Identifiable Information: Dr. Batra's provides notice to users
that personally-identifiable (i.e., non-aggregated) information will be collected
such information is collected under those circumstances. Dr. Batra's may use such
information to enhance your experience by providing such information to appropriate
third parties, including any outsourcers, as reviewed and selected by Dr. Batra's.
Additionally, Dr. Batra's shall use the information provided by you to administer
and respond to your enquiry. Your enquiry will be researched by our information
team, who will respond to the same. Dr. Batra's shall make best endeavours to securely
store the information supplied and the response provided. Dr. Batra's may also produce
reports on the use of the services utilised by the user to monitor and develop the
With your permission, academic institutions and/or Dr. Batra's may use your data
for case studies, wherein your name, age, ailment and other details may be revealed.
In these instances, we shall inform you in advance and obtain your consent for the
same. You will have the choice to opt out of the study.
Dr. Batra's reserves the right to disclose information contained in our access logs
concerning any user as we reasonably feel is necessary to protect our systems or
business. In particular, we reserve the right to disclose such information when
a user is in violation of our current or later Terms of Service, Disclaimer, Privacy
Policy or other published guidelines, or initiates or participates (or is reasonably
believed to participate) in any illegal activity, even without a subpoena, warrant,
or other court order, and to disclose such information in response to court and
governmental orders, civil subpoenas, discovery requests, and as otherwise required
by law. Other causes of release of data may include but are not limited to: (i)
taking precautions against liability issues; (ii) to assist government enforcement
agencies; (iii) to investigate and defend Dr. Batra's against third party claims
or allegations; (iv) to protect the security or integrity of the Website and/or
services provided by Dr. Batra's; and/or (v) to protect the rights, property, or
personal safety of Dr. Batra's, users of the Website and any other person.
Dr. Batra's shall be entitled to share your information for business reasons such
as reorganization/ divestment of its business through sale, merger or acquisition.
Dr. Batra's will, in such a scenario, obtain written assurances that the information
will be adequately and appropriately protected in these circumstances.
Consultancy and counselling are intended solely for your use. All information is
tailored to meet your individual situation/circumstances (on the basis of the information
furnished by you) and is therefore not appropriate to be shared with others. You
shall not without prior written permission from Dr. Batra's share this information
with any person whosoever, and/ or alter or edit the same.
How the User Can Access or Correct Information:
In order for Dr. Batra's to provide effective consultancy and counselling services,
you shall be required to provide full, complete information and updated information
pertaining to the ailment (including but not limited to your medical history). Dr.
Batra's shall be entitled to presume that the said information provided by you is
true, correct and updated.
You can access all your personally identifiable information that we collect online
and maintain by calling us or sending us an e-mail as per the contact details stated
herein. Where offered, you also may update your personal information by modifying
information that you previously have entered into forms or data fields on our Website.
Please note that Dr. Batra's shall not be responsible in any manner whatsoever for
wrong diagnosis and/ or prescription.
We will use reasonable efforts to correct the incorrect information. We use this
procedure to better safeguard your information.
Dr. Batra's provides certain services such as bulletin boards, discussion forum,
chat rooms and other interactive areas ("Interactive Areas") on the Website.
Any information you reveal in the Interactive Areas, including but not limited to
parties unrelated to Dr. Batra's. It is therefore important that you carefully consider
what information you disclose in these Interactive Areas.
Further, Dr. Batra's can not and does not control the acts and comments of the
users of its Website's services or monitor the accuracy of postings by such
users. If communications in such Interactive Areas are not in conformity to
be entitled to investigate the allegation and remove or request the removal of the
communication. Dr. Batra's reserves the right (but is not obligated) to edit
or delete any communication posted on the Website, regardless of whether such communication
violate these standards for content. The views expressed by the users of this Website
(including but not limited to the Interaction Areas) are that of the users and Dr.
Batra's does not subscribe to or agree with the contents therein in any manner
whatsoever. Dr. Batra's cannot and does not assume any responsibility for any
actions or omissions of third parties, including other website users and the manner
in which they might use information received from Dr. Batra's. In the event
that you encounter any user who (a) is improperly collecting or using information
about you or other users; or (b) making inappropriate comments or remarks, please
contact us at
+971 4-4343981 , or send an e-mail to firstname.lastname@example.org
Dr. Batra's will take reasonable steps to protect your personal information as it
is transmitted from your computer and/ or mobile to our online resources and servers,
as well as to protect personal information in its possession from unauthorized access,
disclosure, alteration or destruction.
Due to the nature of online consultancy, chat and counselling, it is your personal
responsibility to secure your own copies of your passwords and related access codes
for our online resources.
You must promptly notify Dr. Batra's of changes to: (a) your account or membership
number; (b) your address and (c) any other information as you may deem fit (including
but not limited to information pertaining to your health). You must also promptly
notify Dr. Batra's if you become aware of any actual or potential breach of security,
such as the unauthorised disclosure or use of your member identification, user name
or password etc.
We will be mailing you newsletters and updates from time to time and you agree and
Third party website:
In the event that you access any third party website through this Website, Dr. Batra's
you and not as an endorsement by Dr. Batra's of the content on such third-party
websites. Dr. Batra's does not and can not control the contents and activities of
Dr. Batra's Commitment to children's privacy:
Protecting the privacy of children is very important to Dr. Batra's, and in furtherance
of this, it does not collect or maintain information at the Website from those under
18 (eighteen) years of age. No part of its Website is structured to cater to minors.
This Website and e-mails received by you may include surveys that seek your feedback
on the services provided to you by Dr. Batra's. This information is used to improve
our services and identify Website and service enhancements. By providing Dr. Batra's
with any information or ideas you acknowledge that Dr. Batra's is free to use this
feedback for any purpose whatsoever, without any compensation to you.
reasonable. If you do not think they are reasonable, you must not use this Website.
You fully and completely understand the contents herein and agree to the same. You
are acting on your free will and consent to the contents herein.
to Dr. Batra's registered office at Al Razi Medical Complex Building 64, Block F,
Second floor, Unit 2036,Landmark - Opp. Gulf Towers, Near Wafi Mall, Dubai - 505147
, United Arab Emirates, or call us at+971 4-4343981 , or send an e-mail to email@example.com