Refund Policy

Customer Service & Discontinuation of Treatment

At Dr Batra's International we strive to deliver a world class “Treatment & Cure “to every patient.
Our Doctors & Staff members are trained to ensure that every time you walk into the clinic, you experience a Consistent & Customised experience, built to accelerate your treatment.
However, in case you are not satisfied with any aspect of your interaction / treatment with our organisation & Services delivered to you, feel free to contact us at : uaecare@drbatras.com Stating your name / Patient Code & Contact details. Our Patient Care Manager will get back to you within 24 hours.
In case you wish to discontinue your treatment with Dr Batra’s Healthcare, – please write into uaecare@drbatras.com , with reasons for discontinuation and you would be guided with appropriate course of action. As a substantial time & effort is invested by a battery of doctors in Diagnosing & Investigating your ailment & Working out medication, customised for you, we follow a “NO REFUNDS” policy. However, on rare instances, where the medication has not worked for you, or in instances of service breakdown, our Patient Care Manager has been authorised to support you with all possible alternative routes including Extended Treatments / Escalations to the medical board / 2nd opinion from our Global Medical Pool and Refund on prorate basis the treatment consumed.
The copy of our Customer Policy & Operating Procedures are placed at all our clinics and are available at the reception. Please feel free to visit the front desk and ask for the same or write uaecare@drbatras.com We wish you a Holistic Recovery!!

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